Refund & Cancellation Policy

You can cancel any order at any time before it ships, for a full refund including shipping, no questions asked. Email us with your order number, or reply to your confirmation email.

We dispatch in 2–3 business days, so in practice you have a couple of days. Once a tracking number has been generated, the order has left and the return process below applies instead.

If you change your mind, you may return a kit within 7 days of delivery for a refund, provided it is:

• Unused and unassembled.
• In its original packaging, with the anti-static bags and component seals intact.
• Complete — every component, cable, tool and the printed card.
• Not cut. An LED strip that has been cut to length cannot be resold and cannot be returned.

How to start one. Email thedronacharyaaa@gmail.com with your order number and a photo of the unopened kit within 7 days of delivery. We will confirm the return address.

Return shipping. On a change-of-mind return, the return courier cost is yours. On a defective, damaged or wrong item, it is ours — we arrange the pickup and you pay nothing.

Condition on arrival. We inspect the kit when it reaches us. If seals are broken, components are missing, or the strip has been cut or soldered, we will contact you with photographs before making any deduction, and you can have the kit sent back to you instead.

If a kit arrives damaged, incomplete, or simply does not power up, tell us within 48 hours of delivery and we will replace it. You do not pay return shipping, and you do not pay for the replacement.

We need an unboxing video. One continuous recording that starts with the sealed outer parcel — showing the shipping label — and runs through opening it to the point the fault is visible. It does not need to be well shot. It needs to be uncut.

This is the one condition we hold firm on, and it is worth explaining why: it is the only way to distinguish a component that failed in transit from one that failed during assembly, and it protects honest customers from having to argue their case. Start recording before you cut the tape, every time. It takes ten seconds and it makes any claim automatic.

• Without a video, a DOA claim becomes a case-by-case judgement rather than an automatic replacement, and we may ask you to return the item for testing first.
• Claims made after 48 hours are handled under the six-month warranty in the Terms rather than as DOA.

Components are warranted against manufacturing defect for six months from delivery — see clause 8 of the Terms. Send us a photo of the fault and a description of what the LEDs are doing, and we will replace the faulty component.

Assembly damage is not covered. Lifted pads, heat-damaged strip, reversed polarity, a strip cut anywhere but a marked cut line, and connections made to the wrong pin are all things that happen while building — they are not manufacturing defects. We will still help you diagnose them, and we will sell you a replacement part at cost.

• LED strip that has been cut, soldered or had its adhesive backing removed.
• Consumables from the builder kit that have been opened or used: solder wire, flux, iron tips.
• Items damaged by misuse, over-voltage, liquid or physical impact.
• Anything returned more than 7 days after delivery on a change-of-mind basis.

• Refunds always go back to the original payment method. We cannot redirect a refund to a different card, account or UPI ID — Razorpay does not permit it and it is the single most common vector for refund fraud.
• We initiate the refund within 2 business days of approving a return or receiving a returned item.
• Your bank then takes 5–7 working days to post it. That part is outside our control; Razorpay gives us a refund reference we can share with you if your bank asks.
• Cash-on-delivery orders, where enabled, are refunded by bank transfer to an account in the name of the person who placed the order. We will ask for those details in writing.

Shipping charges. Refunded in full if you cancel before dispatch, or if the item was defective, damaged or wrong. Not refunded on a change-of-mind return, where the outbound shipping has already been spent.

If a parcel comes back to us because the address was wrong, nobody was available after the courier's attempts, or delivery was refused, we will refund the order minus the actual outbound and return courier cost. If you would rather we re-ship it, you pay the shipping again.

If we cancel — because stock ran out, the address is not serviceable, or we suspect fraud — you receive a full refund including shipping, and we tell you why.

If you think we have got a return decision wrong, say so. Write to thedronacharyaaa@gmail.com with your order number and we will look again. Our grievance officer is named in clause 16 of the Terms, and your rights under the Consumer Protection Act, 2019 are unaffected by anything in this policy.